Every year, Quantum Workplace put out a fantastic trend and analysis report of Employee Engagement, and the 2017 edition is no exception. Download your copy of the report here.
I thought I’d put together a really brief summary of the key takeaways in my view. Let’s get started.
- Organisational strategy, recognition and professional development continue to strongly influence engagement. Companies must invest in these 3 areas.
2. Employee’s confidence in their colleagues seems to be declining across the board. Companies must invest in building strong, collaborative and transparent performance cultures.
3. Public companies seem to struggle more than privately held companies. Generally larger organisations, stricter hierachy and more bureaucracy need to be actively worked on by public organisations.
4. The larger the organisation, the more likely the employees are to be disengaged. Again, hierarchy, involvement, recognition are bigger problems at scale, but large organisation need to be more proactive in their investments here.
5. Hiring new people seems to energise and engage a workforce. Companies can’t be afraid to constantly be bringing in new people.
6. Managers are generally more engaged than individual contributors. This is most likely because managers are able to understand how they impact their organisation and can clearly see opportunities for more professional development.
7. Individual contributors feel “left out” inside large organisations, whilst executives and directors can feel their influence inside an organisation. Give people the chance to shine and they’ll be more engaged.
8. Customer Service departments are almost 20% less engaged than sales departments.
9. As we already knew, Millennials value career and professional growth more than any other age group.
10. Interestingly, the age group 66+ grew the most in terms of engagement, and also shows the highest levels of engagement across the board. For companies: don’t be ageist!!! Don’t ignore your experienced, senior people who represent a hugely important and engaged part of your workforce.
If you’d like to chat more about these findings, just leave a comment below.